Shipping policy

Last Updated: August 18, 2026

At SafGhar, we aim to make your shopping experience simple and convenient. We currently offer Cash on Delivery (COD) for eligible orders across Pakistan.

1. Delivery Coverage

We currently deliver to customers across Pakistan, subject to courier service availability in the customer's location.

Some remote or difficult-to-reach areas may require additional delivery time or may have limited courier coverage.

2. Cash on Delivery

SafGhar currently offers Cash on Delivery (COD) as a payment option for eligible orders.

With COD, you pay the full order amount in cash when your order is delivered.

Please make sure that:

  • Your name and phone number are correct.
  • Your complete delivery address is provided.
  • Someone is available to receive the order.
  • The required amount is available at the time of delivery.

For certain orders, SafGhar may contact you by phone or WhatsApp to confirm your order before dispatch.

3. Order Processing

Orders are generally processed after they are successfully placed and, where required, confirmed by our team.

We aim to dispatch orders as quickly as reasonably possible.

Processing times may vary depending on:

  • Product availability
  • Order volume
  • Supplier/fulfillment requirements
  • Public holidays
  • Other operational circumstances

4. Estimated Delivery Time

Estimated delivery times may vary depending on your location.

As a general guide:

Major cities: approximately 2–5 business days

Other cities and areas: approximately 3–7 business days

Remote areas: delivery may take longer depending on courier coverage.

These are estimated delivery times, not guaranteed delivery dates.

Unexpected delays may occur due to weather, public holidays, courier operations, security conditions, incorrect addresses, or circumstances outside our control.

5. Delivery Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.

Any shipping charges may vary depending on the order, delivery location, product size/weight, and applicable courier charges.

6. Order Confirmation

To reduce delivery problems and ensure accurate orders, we may contact customers by phone or WhatsApp to confirm certain COD orders before dispatch.

If we are unable to confirm an order after reasonable attempts to contact the customer, the order may be cancelled.

7. Tracking Your Order

Where tracking information is available, we may provide your tracking details after your order has been dispatched.

You may contact us if you need assistance tracking your shipment.

Email: care@safghar.com
WhatsApp: +92 345 0947066

Please keep your order number available when contacting us.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Complete address
  • City
  • Area/locality
  • Active phone number

SafGhar is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order needs to be re-dispatched because of incorrect information, additional delivery charges may apply.

9. Failed Delivery & Returned Orders

If a courier attempts delivery and the customer is unavailable, unreachable, refuses the order, or provides incorrect delivery information, the shipment may be returned to us.

Repeated refusal or failure to accept COD orders may affect our ability to accept future COD orders from the customer.

10. Delayed Deliveries

While we work with our fulfillment and courier partners to deliver orders as quickly as possible, SafGhar cannot guarantee delivery on a specific date.

If your order is significantly delayed, please contact us:

Email: care@safghar.com
WhatsApp: +92 345 0947066

We will do our best to assist you.

11. Damaged Packages

If your package appears seriously damaged when delivered, please contact SafGhar as soon as possible.

Where appropriate, we may request photographs or videos of the package and product to help investigate the issue.

For damaged or incorrect products, please refer to our Return & Refund Policy.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

SafGhar
Email: care@safghar.com
WhatsApp: +92 345 0947066

SafGhar — Saaf Ghar. Aasaan Zindagi.