Refund policy
At SafGhar, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us so we can help resolve it.
Damaged or Incorrect Products
If you receive a product that is:
- Damaged during delivery
- Defective
- Different from the product you ordered
- Missing an item that was included in your order
please contact us within [48 hours / 3 days] of delivery.
To help us resolve the issue, please provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- A short video where necessary to demonstrate a defect
Our team will review the issue and determine the appropriate resolution.
Depending on the circumstances, we may offer:
- A replacement
- A refund
- Another appropriate solution
Change of Mind
Returns due to a simple change of mind will be subject to our return conditions and applicable delivery/return costs.
[INSERT YOUR FINAL CHANGE-OF-MIND POLICY HERE]
Products That Cannot Be Returned
For hygiene, safety or other practical reasons, certain products may not be eligible for return once opened or used.
This may include products that are:
- Used or damaged by the customer
- Missing original packaging
- Missing accessories
- Altered after delivery
Refunds
If your refund is approved, we will process it using the applicable refund method available for your order.
The time required for the refund to reach you may vary depending on the payment method and financial institution.
Important
Please inspect your package when you receive it. If you believe your order has been damaged or is incorrect, contact us as soon as possible.
For any return or refund request:
Email: care@safghar.com
WhatsApp: +92 345 0947066